Call Center Agent (Hiring Immediately)

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of clients, maintaining a commitment to excellence and innovation.

We are seeking call center agents to support inbound and outbound customer service and sales projects for a variety of clients, including government programs and recognizable brands. The role involves handling inbound inquiries, making outbound calls, and up‑selling products and services. Candidates should be natural problem solvers who strive to provide excellent customer service and satisfaction.

This is a career‑start opportunity with industry‑leading training and potential advancement to Supervisor, Trainer, Talent Acquisition, and Operations Management.

POSITION RESPONSIBILITIES

• Handle inbound and outbound contacts professionally and timely.
• Ensure first‑call resolution through problem solving and effective call han...