Call Center Agent - Blended Support - Rider Support Order Taking App Account

Requirements

• At least Senior High School graduate or College Level
• Have at least 1 year experience in BPO industry
• College Graduates with no BPO experience are welcome to apply
• Basic English communication skills and well-versed in local language (Tagalog)
• Amendable working on a shifting schedule (dayshift, midshift & GY shift)
• Can work on site in Ortigas, Pasig City

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging
• Assist users with placing food orders, order modifications, cancellations, and refunds
• Provide support for app navigation, account setup, login issues, and payment concerns
• Coordinate with partner restaurants and delivery riders to resolve order delays or issues
• Address customer complaints and service concerns while maintaining a positive customer experience
• ...