Call Audit Executive

Call Audit Executive

Location: Ernakulam, Kerala

Qualification: Bachelor's Degree Fluent in Hindi and English with strong interpersonal skills.

Experience: Minimum 3 Years in Call Auditing / Quality Assurance (Customer Support, BPO, or Contact Center Industry)

Salary: ₹30,000- ₹35,000

Responsibilities

• Audit customer interactions to ensure compliance with financial regulations and company policies.
  
• Evaluate call quality, accuracy, and adherence to process standards.
  
• Evaluate calls against quality and compliance standards.
  
• Identify performance gaps and provide feedback.
  
• Recommend process and service quality improvements.
  
  

Requirements

• Fluency i...