C004927 Business Analyst (NaaS) (NS) - THU 25 Jun

EMW • The Hague, South Holland • Posted June 18, 2026

About the Role

Deadline Date: Thursday 25 June 2026

Requirement: Business Analyst (NaaS)

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 1 August 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

  • Track, analyze, and report SLA and KPI performance across customers and services.
  • Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
  • Work closely with account managers to support customer reviews, renewals, and commercial discussions.
  • Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
  • Maintain accurate service inventories, commercial records, and contract-related data.
  • Coordinate with partners to...