C Ds Collection & Dispute Mgmt Analyst (Bogotá)

We are Johnson & Johnson, a integral leader in healthcare, seeking a Collection & Dispute Management Analyst to support our Global Services Finance team in the Invoice to Cash process. This role will manage high‑risk, high‑value customer portfolios, ensuring timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities

• Manage customer collections and open receivables through proactive follow‑ups, negotiation, and dispute resolution techniques.
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO).
• Monitor collection performance and KPIs against Service Level Agreements (SLAs).
• Perform AR forecasting, trend analysis, and root cause analysis of payment behavior.
• Manage Sales Order Releasing activities within defined authority limits.
• Own end‑to‑end dispute management for assigned key accou...