Buyer Self Collection (Locker), Project Management - SPX Express

• Track locker activation status post-deployment and ensure timely go-live.
• Ensure lockers achieve steady-state performance within defined timelines.
• Identify slow-ramping or underperforming lockers and initiate corrective actions.

Job Description

Locker Network Expansion

• Track locker activation status post-deployment and ensure timely go-live.
• Ensure lockers achieve steady-state performance within defined timelines.
• Identify slow-ramping or underperforming lockers and initiate corrective actions.

Performance Monitoring & Reporting

• Monitor key locker performance metrics including utilisation rate, SLA, and CPO.
• Build and maintain weekly and monthly performance dashboards.
• Provide regular performance insights and recommendations to management.

Optimisation & Continuous Improvement

• Analyse performance by location type, geography, and ...