Business Systems Analyst

Position Summary

Reporting to the Director, Business Systems, this role is responsible for supporting and coordinating day-to-day IT operations across the organization. The Business Systems Administrator will oversee and assist with IT service delivery, vendor management, hardware and software administration, and system-related projects. This position plays a key role in managing IT tickets, supporting end users, coordinating onboarding and offboarding of employees and assisting with onboard properties, and ensuring all technology solutions align with business needs. The role also contributes to process improvement through documentation, research, and implementation of new tools and systems.

Responsibilities

IT Operations & End-User Support

• Manage and monitor the IT ticketing system, ensuring timely resolution and communication with end users.
• Provide hands‑on support for hardware, software, and general technical issues across all d...