Business Strategy Analyst Lead - Member Value Employee Feedback Loops
USAA • Charlotte, NC • Posted June 14, 2026
About the Role
**Why USAA?**
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
**The Opportunity**
This role is pivotal in scaling Employee Feedback Loop capabilities across the Association, transforming employee feedback into operational insights that drive accountability, Member Value, and reduce friction. We are seeking a candidate with a startup mentality and are ready to be a part of som...
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
**The Opportunity**
This role is pivotal in scaling Employee Feedback Loop capabilities across the Association, transforming employee feedback into operational insights that drive accountability, Member Value, and reduce friction. We are seeking a candidate with a startup mentality and are ready to be a part of som...