Business Service Desk Analyst

Role

Business Service Desk Analyst

Location

New Zealand – Christchurch / Wellington

Purpose of the Role

The Business Service Desk Analyst is responsible for providing technical and operational support across a broad range of business services, enterprise technologies, and telecommunications products. The role operates at Level 1.5 / Level 2 support capability and is expected to manage incidents and service requests across multiple channels, while ensuring timely resolution, quality service delivery, and adherence to defined support processes.

The role also contributes to operational resilience, knowledge continuity, service improvement, and transition readiness within the broader delivery model.

Key Responsibilities

• Provide technical support to customer employees, partners, and vendors across supported business services.
• Operate at Level 1.5 / Level 2 support capability, managing incidents and...