Business Process Consultant II

Job Description

On behalf of our public sector client, Affinity is seeking a Business Process Consultant to be responsible for translating business requirements into executable designs. This role combines strategic thinking with hands‑on technical expertise, including configuration and developer support when needed, to drive innovation and maintain platform integrity. A core aspect of this role is the ability to effectively prioritize, coordinate, and manage incoming requests across multiple stakeholders and initiatives.

Responsibilities

• Intake, triage, and prioritize ServiceNow enhancement and change requests based on business impact, urgency, and strategic alignment.
• Translate business requirements into user stories and acceptance criteria for development teams.
• Track and manage dependencies, ensuring timely progression of requests through the delivery lifecycle.
• Implementation and platform delivery
• Devel...