Branch Specialist Technical Support

Responsibilities
+ Ensure customer quality and service expectations are met.
+ Assist customers in preparing paint specifications to meet product applications.
+ Troubleshoot on-line technical problems such as correcting batches and formulation of products.
+ Advise customers of product line changes and improvements.
+ Maintain expertise in equipment use and surface preparation.
+ Shade product batches using intermix system.
+ Assist customers with product inventory control/re-ordering.
+ Train customers on product knowledge and application methods.
+ Evaluate product complaints and decide the best way to resolve the problem.
+ Assist sales reps by preparing samples, panels, etc. for presentations.
+ Coordinate technical service issues between branch, sales reps and product service room.
+ Maintain customer technical service issues on file for follow-up.
+ Maintain facility to S-W standards through proper maintenance, repair and housekeeping.
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