BPO Quality Assurance Manager – Call Center Operations

BPO Quality Assurance Manager – Call Center Operations

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

BPO Quality Assurance Manager – Call Center Operations
Location: Onsite – MOA / McKinley
Department: Quality Assurance
Salary: 80,000 – 110,000
Industry: BPO / Contact Center

We are seeking a Quality Assurance Manager to lead the QA function within our BPO operations. The role will oversee QA specialists, implement quality strategies, and drive continuous improvement in customer service performance.

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Key Responsibilities

• Manage the Quality Assurance team and strategy .
• Monitor customer interactions across calls, email, and chat.
• Develop QA scorecards an...