BPO Operations & Vendor Performance Lead

A leading e-commerce platform in Kuala Lumpur seeks a BPO manager to own end-to-end vendor management. You will collaborate with BPO leads to achieve performance KPIs and monitor vendor adherence to SLAs. Candidates should hold a bachelor's degree and have at least 2 years of relevant experience in vendor or customer service management. Strong analytical skills and expert proficiency in Excel are essential for this role. Join a dynamic environment where you can thrive in a fast-paced setting.
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