BPO Operations Lead — Transitions & Process Innovation

SkillsFuture Singapore is seeking a Manager/Senior Manager for the Shared Services Management Division. The successful candidate will lead strategic Business Process Outsourcing initiatives and improve shared services delivery through collaboration with stakeholders and service partners. Key responsibilities include overseeing BPO operations, managing change requests, and driving innovations in processes. Candidates should have at least 6 years of experience for Senior Manager, alongside strong project management skills and proficiency in MS Office. A 1-year contract is offered with extension potential.
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