Billing & Collection Officer

Spencer Clarke Group are seeking a Billing & Collection Officer for a Local Authority Client in Northwest London.

In this role, you will manage billing and debt recovery while resolving customer enquiries professionally and maximising council income.

Duties:

• Manage the accurate billing, collection and recovery of council income and debts.
• Resolve customer enquiries across multiple channels with a high standard of customer care.
• Negotiate and monitor repayment arrangements in line with legislation and council policy.
• Maintain accurate records and work with internal and external partners to maximise recovery.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Experience delivering customer-focused advice, transactions and complaint handling.
• Experience working in billing, revenues, ...