Bilingual Virtual Assistant - Member Retention & Billing Support
Hyre • ciudad de méxico, ciudad de méxico • Posted June 17, 2026
About the Role
Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
**Role Overview**:
We are hiring a **Bilingual Member Retention Specialist** to proactively support members experiencing billing challenges and help keep their memberships active.
This role blends **customer service, collections, and retention strategy**. You will act as the bridge between members and their fitness journey — combining empathy, confidence, and problem-solving to help at-risk members stay committed to their health and wellness goals.
This is a **part-time position (12 PM-4 PM US hours)** with a clear pathway to full-time employment after a successful 90-day period.
**What You’ll Do**:
**1. Proactive Outreach & Retention**:
- Lead supportive but solution-focused conversations
- Address objections a...
**Role Overview**:
We are hiring a **Bilingual Member Retention Specialist** to proactively support members experiencing billing challenges and help keep their memberships active.
This role blends **customer service, collections, and retention strategy**. You will act as the bridge between members and their fitness journey — combining empathy, confidence, and problem-solving to help at-risk members stay committed to their health and wellness goals.
This is a **part-time position (12 PM-4 PM US hours)** with a clear pathway to full-time employment after a successful 90-day period.
**What You’ll Do**:
**1. Proactive Outreach & Retention**:
- Lead supportive but solution-focused conversations
- Address objections a...