Bilingual Technical Support Specialist Level I

Olympus • Richmond Hill, Ontario • Posted July 01, 2026

About the Role

Job Description

As a key member of the Operations Team, the Technical Advisor provides technical product support for complaint handling, service, and repair activities. The role is responsible for supporting customers with inquiries related to currently supported Olympus equipment and ensuring the timely and accurate resolution of service-related issues.

Job Duties

  • Respond to inbound customer calls and emails, and place outbound calls as required.

  • Investigate and resolve technical issues related to all Olympus sold products within the scope of training.

  • Accurately document incidents, update service tickets, and enter data into the ERP system to support reporting and analysis.

  • Create and manage work orders for field service activities, ensuring the accuracy of reported issues.

  • Coordinate with field service team to facilitate timely repair activities.

  • Generate and provide...