Bilingual Service Desk Analyst in Ontario
Quantum Technology Recruiting Inc. (QTR) • toronto, on • Posted June 13, 2026
About the Role
Become a Bilingual Service Desk Analyst in Mississauga or Toronto with our IT Support team, providing Level 1 technical support in English and French. This hybrid role offers flexibility to work on-site or remotely.
The position involves managing incoming service requests and incidents using phone, email, and ticketing systems. You will troubleshoot various technical issues including hardware and software problems, ensuring each user has a seamless experience. Collaborating with IT teams, you'll elevate complex issues and contribute to improvements in our service desk functions.
Key Responsibilities:
• Offer Level 1 support for users across multiple locations
• Handle incidents and service requests via different channels
• Troubleshoot software, hardware, and connectivity issues
• Document tickets accurately and assist in continual improvements
• Collaborate with IT teams to resolve escalated issues
Requirements:
• Fluent in English and French (spoken and wri...
The position involves managing incoming service requests and incidents using phone, email, and ticketing systems. You will troubleshoot various technical issues including hardware and software problems, ensuring each user has a seamless experience. Collaborating with IT teams, you'll elevate complex issues and contribute to improvements in our service desk functions.
Key Responsibilities:
• Offer Level 1 support for users across multiple locations
• Handle incidents and service requests via different channels
• Troubleshoot software, hardware, and connectivity issues
• Document tickets accurately and assist in continual improvements
• Collaborate with IT teams to resolve escalated issues
Requirements:
• Fluent in English and French (spoken and wri...