Bilingual Intake Specialist - waterloo

About You

You're someone who thrives in a busy environment and loves helping people. You're great at juggling multiple priorities, meeting deadlines, and providing excellent service whether it's over the phone, email, or fax. You enjoy learning new processes and collaborating with different teams to solve problems.

What You'll Do

As an Intake Specialist, you'll be the friendly first voice our members hear when they need help – whether it's medical or general assistance. Before cases move to our Case Coordinators, you'll be the one making sure everyone gets the support they need.

Your day-to-day will include:

• Being the first point of contact for all calls, emails, and correspondence
• Helping traveling members with practical needs like booking taxis, ambulances, hotels, and medical appointments
• Connecting with service providers worldwide to gather reports and documentation
• Keeping clients updated on their members...