Bilingual EV Charging Support Specialist
ChargeLab Inc. • toronto, on • Posted June 13, 2026
About the Role
Join ChargeLab as a Bilingual Support Specialist for EV Charging, focused on assisting drivers in English and French. Troubleshoot issues and engage with customers across various communication channels.
This hands-on role blends customer support and technical expertise, making it ideal for proactive problem solvers. You will collaborate with internal teams to ensure high customer satisfaction while addressing technical challenges. A keen focus on delivering a seamless user experience is essential, as is a commitment to continuous improvement in your approach.
Key Responsibilities:
• Provide bilingual support for end users, primarily via phone
• Meet customer SLAs in collaboration with internal support teams
• Assist users through chat and email ticketing for consistency
• Analyze OCPP logs to resolve technical problems
• Work with engineering on hardware and connectivity issues
Requirements:
• Fluent in English and French (written and spoken)
• Experience ...
This hands-on role blends customer support and technical expertise, making it ideal for proactive problem solvers. You will collaborate with internal teams to ensure high customer satisfaction while addressing technical challenges. A keen focus on delivering a seamless user experience is essential, as is a commitment to continuous improvement in your approach.
Key Responsibilities:
• Provide bilingual support for end users, primarily via phone
• Meet customer SLAs in collaboration with internal support teams
• Assist users through chat and email ticketing for consistency
• Analyze OCPP logs to resolve technical problems
• Work with engineering on hardware and connectivity issues
Requirements:
• Fluent in English and French (written and spoken)
• Experience ...