Bilingual Customer Support Representative - Portuguese

Our Client, an Agriculture Products company, is looking for multiple Bilingual Customer Support Representatives for their Johnston, IA location.

 

Responsibilities:

• Portuguese language support team provides front-line technical support/information/solutions to client dealers and customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.


• Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.


• Technicians also create and maintain support tools/solutions available online.

 

Requirements:

• Fluent in Portuguese


• Skills in interpersonal communications, negotiation, and conflict resolution


• Advanced in verbal and written in Portuguese language abilities


• Working function...