Bilingual Customer Service Representative (M/F/D) (Monterrey)

City
: Monterrey
Department
: Customer Service
Recruiter
: Angel K. Taylor
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We are now looking to fill the exciting role of Dispatcher/Customer Service Representative, our internal Call Center, in our Monterrey, Mexico office!
ONSITE role in Gral.
Escobedo, N.L. near Sendero Metro Station.
About the Role
Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns - Respond-to and coordinate emergency responses
Continuously strive to optimize operational processes to guarantee the quality of our services
Coord...