BI Developer / Data Warehouse Developer

BI Developer / Data Warehouse Developer

Location: Hybrid (On-site + Remote) Umhlanga
Reporting to: Data Engineer / Head of Data & Analytics

About the Role

We are seeking a strong BI Developer / Data Warehouse Developer to design, build, and maintain scalable data and reporting solutions within a fast‑paced call centre environment. You will transform high-volume operational data into meaningful insights through advanced BI development, data modelling, and automation.

Key Responsibilities

• Design and maintain data warehouse structures and dimensional models (star/snowflake schemas)
• Develop and optimise ETL/ELT pipelines across multiple systems (CRM, dialers, telephony, HR, etc.)
• Build and enhance BI dashboards and reports for key KPIs (AHT, SLA, productivity, conversions, campaign performance)
• Automate reporting processes and improve data workflows for efficiency
• Ensure data accuracy, integrity, co...