Overview
Who you'll be working for
MNC BPO company providing operational support to a UK-based insurance client, serving the Hong Kong market.
What requirements you'll need to be eligible
With 3 - 5 years of call centre experience, including 2 years of experience in people managerGood interpersonal and problem solving skillsGood team player with strong commitment in delivering quality customer serviceResponsible, well organized and attention to detailsProactive, mature, positive and decisiveWith Professional telephone manner What you'll be doing on the job
Supervise and lead the Team with setting performance goals and monitoring KPIsHandle the complex case escalated by representativeCollaborate with HK Team to resolve the issuesMake appropriate recommendations to meet customers’ exp...