B2C Service Desk Representative

Role Overview: We are delighted to announce an opportunity for a B2C Service Desk Representative within our Service Delivery Department. This is a full-time, permanent position based in our Support Office. As a B2C Service Desk Representative, you will be responsible for responding to customer queries through a case management system and via telephone, handling customer complaints, managing order exceptions, and ensuring all cases are resolved in line with agreed Service Level Agreements (SLAs). You will work closely with the Service Delivery Team, completing daily tasks assigned by the Team Lead and Manager while delivering exceptional customer experience for all business entities. The ideal candidate will be highly organised, customer-focused, and detail-oriented, with a commitment to delivering high-quality service. They will thrive in a fast-paced environment, work effectively both independently and as part of a team, manage tight deadlines, and take ownership of customer issues th...