B2B Customer Success Specialist | Hybrid - 20k Sign on Bonus - Makati

Target Start Date: Last week of July

Set-up: Hybrid. 3x week onsite. 2x week WFH.

Shift: Monday - Friday. Fixed weekends-off.

The Customer Success Manager is responsible for managing relationships with B2B customers, supporting onboarding, driving product adoption, and improving retention. This role works closely with internal teams to ensure customers achieve their business objectives and receive ongoing value from our products or services.

KEY RESPONSIBILITIES:

Manage customer relationships:

• Build strong relationships with assigned B2B customers
• Act as the main contact for customer needs, questions, and escalations
• Lead regular check-ins, business reviews, and success planning

Drive adoption and customer value:

• Support onboarding and implementatio...