AVP of Contact Center Technology

Classification: Direct Hire

Contract Length: N/A

Position Summary

The Asst Vice President – Contact Center Technology will be part of the team in Nashville, TN or Remotely. Parallon is seeking a transformational technology executive to serve as AVP of Contact Center Technology, responsible for establishing and directing the strategic technology vision for enterprise Contact Center operations.

This leader will drive modernization and optimization of a cloud-native Contact Center ecosystem (Genesys Cloud CX) across multiple lines of business. The role includes advancing conversational AI, Agentic AI, CRM-integrated workflow automation, and intelligent routing technologies to elevate customer experience, operational efficiency, and compliance performance in a large healthcare enterprise.

The AVP will partner across IT and Operations to ensure Cont...