AVP IT Service Management - Incident & Problem Lead

World Wide Technology is looking for an AVP, Incident and Problem Management in Singapore. In this role, you will manage the complete incident lifecycle, enhancing service reliability within the Financial Services sector.

Your responsibilities include performing Root Cause Analysis, training team members, and improving ITSM practices using ServiceNow. A minimum of 6 years in IT Service Management is required, with a strong focus on Incident and Problem Management methodologies.