AVP, Global Operations, Customer Engagement Lead
Merck • Rahway, NJ • Posted June 20, 2026
About the Role
**Job Description**
The Associate Vice President, Global Operations, Customer Engagement Lead plays a pivotal part in shaping how Animal Health engages customers globally, enabling speed, consistency, and scale across markets. By integrating platforms, operating models, and ways of working, the Customer Engagement Lead directly supports the company’s growth ambitions and elevates customer experience as a core enterprise capability.
Reporting directly to the Senior Vice President, Global Operations, this role owns the customer engagement execution model, ensuring that Species-led global strategies are translated into scalable, omnichannel engagement solutions that are consistently adopted across global, regional, and local teams. The role carries enterprise accountability for business value realization, governance, and performance of customer engagement platforms, including Content Hub (working title), Subscriptions, Digital Commerce, MarTech & CRM, and Business Operat...
The Associate Vice President, Global Operations, Customer Engagement Lead plays a pivotal part in shaping how Animal Health engages customers globally, enabling speed, consistency, and scale across markets. By integrating platforms, operating models, and ways of working, the Customer Engagement Lead directly supports the company’s growth ambitions and elevates customer experience as a core enterprise capability.
Reporting directly to the Senior Vice President, Global Operations, this role owns the customer engagement execution model, ensuring that Species-led global strategies are translated into scalable, omnichannel engagement solutions that are consistently adopted across global, regional, and local teams. The role carries enterprise accountability for business value realization, governance, and performance of customer engagement platforms, including Content Hub (working title), Subscriptions, Digital Commerce, MarTech & CRM, and Business Operat...