About the Role
Responsibilities
Attitude is everything—greet service department customers promptly and courteouslyListen to each customer and articulate repair needs to techsPresent recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of the progressSell and manage extended warrantiesInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pickupReview and explain repairs and associated costs to customersHandle minor customer concerns and complaintsKeep the Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores by dealershi...