ASSOCIATE - SG POS (Live Chat)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations. To be able to respond to basic enquiries regarding life insurance.

Customer Servicing:

• Ensure customers' enquiries and requests are handled as per the stipulated performance standards and benchmarks.
• Resolve customers' problems or complaints by applying appropriate skills and escalate the case to next level when necessary.
• Ensure all customer interactions are captured and logged in CRM system accurately.
• Follow up on all pending cases and ensure customers are updated on the resolution timely.
• Ensure m...