Associate-Policy Owner Services (SG) - 1 year contract

About The Role

This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases. The Associates also support digital transformation initiatives, contribute to process improvement and participate in operational tasks assigned by Assistant Manager / Manager.

• Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
• Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
• Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in qua...