Associate Operations Manager

ApplyBoard • Gurugram, Haryana • Posted July 15, 2026

About the Role

The Opportunity

:

The Associate Operations Manager oversees the daily operations of the customer experience team, ensuring tasks are completed efficiently and KPIs are met. This position involves coaching and mentoring team members, monitoring performance, and providing guidance on complex admissions issues while ensuring accurate and timely application processing. The Associate Operations Manager also drives continuous improvement through process documentation, optimization, and collaboration with cross-functional teams to resolve escalations and enhance automation success rates.

What you will be doing everyday:

Team Oversight & Leadership

  • Oversee the daily operations of the admissions team to ensure effective workflow and task completion.

  • Monitor team performance to ensure KPIs are met and team goals are achieved

  • Create and share progress reports with the PSM.

  • Provide coaching, mentoring, and t...