Associate I, Customer Service (Order Management - ANZ & SG)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon**POSITION OVERVIEW:****KEY RESPONSIBILITIES:**Order Management* Oversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.* Ensure all orders are processed accurately and in alignment with internal policies and service standards* Manage backorder communications with customer and sales team* Monitor order status throughout the order-to-delivery cycle* Identify delays, risks, or bottlenecks and proactively ensure timely resolution* Maintain compliance ...