Associate Director Customer Success (all genders)

The Role

As the Associate Director Customer Success (HF DACH), reporting to the Director Business Success, you hold a critical mandate as the primary “Bar Raiser for Customer Experience”, Advocate for the Customer and Retention Guardian within the HelloFresh DACH organization. You are the architect of the customer-centric strategy operating at the intersection of Marketing, Product, Operations, and Finance.

You will provide end-to-end visibility on customer health and drive the strategic pillar Elevating the Customer Experience toward our 2026 goals. This is a high-impact, individual contributor role (with the ability to influence decentralized teams) designed for a self-starter who can translate complex data into a customer delight roadmap that fuels long-term commercial growth.

This role is offered as a 15-month fixed-term contract (maternity cover, expected until end of 2027).

You ...