Associate Director Customer Experience & Order-to-Cash (LATAM)

Associate Director Customer Experience & Order-to-Cash

The Associate Director will lead regional Customer Service and Customer Experience operations, driving customer satisfaction, operational excellence, digital transformation, alignment with global service standards, and regional business priorities. The role supports Latin America and delivers differentiated, customer‑centric service for Amgen’s commercial customers across diverse markets.

Responsibilities

Customer Service Leadership & Regional Impact

• Lead customer service operations and customer experience initiatives across the LATAM region.
• Drive customer satisfaction, service reliability, and operational performance.
• Promote a customer‑first, data‑driven culture.
• Act as a role model for Amgen values and leadership behaviors.

Operational Excellence & Cross‑Functional Collaboration

• Lead Customer Service and Custom...