Associate Customer Service Manager

Work Flexibility: Hybrid

Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.

What You Will Do

Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets

Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines

Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment

Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets

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