Associate Customer Sales & Support Center Application Engineer

Associate Customer Sales & Support Center Application Engineer

As our new Associate Customer Sales & Support Center (CSSC) Application Engineer , you will evaluate complex customer enquiries and provide expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.

What you will be doing

Your main responsibilities include:

• Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications.
• Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirements and recommend compliant product & system solutions.
• Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements.
• Support sales teams with t...