Associate Consultant - IT Service desk Job

YASH Technologies • Bengaluru, Karnataka • Posted June 20, 2026

About the Role

Job Description

ROLE AND RESPONSIBILITIES:

  • Primary contact point for end users via phone/Chat/self-service tickets.

  • Qualify and Open tickets for remediation of events.

  • Triage Tickets to respective teams.

  • Regular update and follow up on tickets in the queue

  • Follow up tickets till closure.

  • Ability to manage a variety of technically complicated tasks effectively

  • Experience in Remote support and troubleshooting skills.

  • Understanding of Basics Hardware accessories / devices and peripherals

  • Should be flexible for rotational shifts

  • Excellent oral and written communications skills

  • Exposure in practicing ITIL standards for Infrastructure management.

    • QUALIFICATIONS AND EDUCATION REQUIREMENTS:


    A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology


    ITIL V4 Foundation training or certification