Assistant Manager, Training & Customer Engagement (Contact Centre)
hl assurance pte. ltd. • singapore, singapore • Posted June 11, 2026
About the Role
Reaching Out To You
: HL Assurance Pte. Ltd.('HLAS') is a licensed general insurance company in Singapore, a subsidiary of Hong Leong Financial Group Berhad ('HLFG') and a member of the Hong Leong Group. Assistant Manager, Contact Centre Training & Customer Engagement About the role: Contact Centre Training & Customer Engagement isa dual-focused role responsible for building a high-performing, customer-centric CC workforce and driving meaningful engagement with HLA customers. The incumbent will design and deliver training programmes for Contact Centre staff, champion quality and process improvement initiatives, and lead targeted outreach activities that strengthen customer relationships and support business objectives. Job Responsibilities
: Reporting directly to the Head of Contact Centre, you shall be responsible for:- Training & Staff Development . Design, develop, and deliver onboarding and continuous learning programmes for CC officers, covering product knowledge, service st...
: HL Assurance Pte. Ltd.('HLAS') is a licensed general insurance company in Singapore, a subsidiary of Hong Leong Financial Group Berhad ('HLFG') and a member of the Hong Leong Group. Assistant Manager, Contact Centre Training & Customer Engagement About the role: Contact Centre Training & Customer Engagement isa dual-focused role responsible for building a high-performing, customer-centric CC workforce and driving meaningful engagement with HLA customers. The incumbent will design and deliver training programmes for Contact Centre staff, champion quality and process improvement initiatives, and lead targeted outreach activities that strengthen customer relationships and support business objectives. Job Responsibilities
: Reporting directly to the Head of Contact Centre, you shall be responsible for:- Training & Staff Development . Design, develop, and deliver onboarding and continuous learning programmes for CC officers, covering product knowledge, service st...