Assistant Manager, Customer Service

Description

Principal Accountabilities
● Responsible for directing resources and managing large and complex national, global and Alliance customer quotes. 
● Interface with multiple departments within the customer and Arrow, including supply chain, sales, purchasing, asset management, and finance to review, understand, analyze and determine approach needed to proceed with Request For Quotation (RFQ). 
● Identify and correct any NEDA assignment discrepancies in the IQ tool and perform advanced scrubbing of commercial and MIL Spec part numbers for accuracy and optimum system hits, using Part Search, Component Quest, Darkside, and web-based tools. Recognize cross selling opportunities and inform field sales. Complete and detailed understanding of quote process, may include post-quote analysis. 
● Communicate the quote strategy set by the SMR into the Basic Quote Cover Sheet. Help develop nuance solutions with field sales team for specific accounts ...