Assistant Manager Customer Service - Mercedes Benz

• Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc.
• To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are followed and ensure corrective actions are initiated wherever required proactively.
• To ensure that all company policies are followed by all staff fully and initiated corrective actions whenever required.
• To maintain good business relationship with all stakeholders included internal depts.
• To ensure proper coordination between other departments (finance/sales/HR etc) for smooth running of after sales operations.

Target Management

• Closely monitor aftersales throughput, revenue, and product upselling achievement daily and to take corrective actions wherever necessary to achieve the targeted a...