Assistant Manager – Customer Care
2coms • Howrah, West Bengal • Posted June 03, 2026
About the Role
Job Title Assistant Manager – Customer CareLocation - HowrahSalary - Upto 4 LPA Summary:
The Assistant Manager – Customer Care Operations plays a pivotal role in driving exceptional customer experiences within the B2C online division of a leading kids’ wear brand based in Kolkata. This position is central to maintaining service excellence, ensuring timely resolution of customer inquiries, and upholding strict adherence to SLAs and TAT benchmarks. By leading cross-functional coordination and leveraging data-driven insights, the incumbent directly contributes to improving customer satisfaction, reducing churn, and strengthening brand loyalty in a competitive e-commerce landscape.
Responsibilities:
Oversee end-to-end management of customer queries across multiple channels, including phone, email, live chat, WhatsApp, and social media.
Ensure prompt resolution of order-related issues such as delivery delays, shipment tracking,...
The Assistant Manager – Customer Care Operations plays a pivotal role in driving exceptional customer experiences within the B2C online division of a leading kids’ wear brand based in Kolkata. This position is central to maintaining service excellence, ensuring timely resolution of customer inquiries, and upholding strict adherence to SLAs and TAT benchmarks. By leading cross-functional coordination and leveraging data-driven insights, the incumbent directly contributes to improving customer satisfaction, reducing churn, and strengthening brand loyalty in a competitive e-commerce landscape.
Responsibilities: