Assistant Manager, Applications Support

The Applications Support Assistant Manager develops, implements and maintains application support policies, procedures and service standards to ensure reliable, secure and high-quality production support. He/She coordinates incident and major-incident resolution, support problem management, monitors SLA/KPI performance, prepares operational dashboards and status reports, and standardises documentation and processes across countries or business units. He/She also tracks outsourced support deliverables and ensures smooth knowledge transfer during handovers, transitions, and onboarding.

Working with technical teams, vendors and stakeholders, the Applications Support Assistant Manager supports release readiness, change governance, performance and availability monitoring, and remediation of risks. He/She drives service improvement and automation initiatives, recommends operational best practices, and assists in manpower planning, cross-skill training and daily team supervision. S...