Assistant Manager – Case Manager (English, Mandarin & Cantonese Language Support)

Scicom • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 12, 2026

About the Role

Job Description

The Responsibilities of the Role:

  • To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
  • Identify and execute robust and continuous improvement opportunities within the stakeholders.
  • Closely interact with business and provide ad-hoc solutions to their solution needs.
  • Require to standby after office hours to manage escalation from other continents and regions.

    • Skill Requirements:

  • Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.
  • Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.
  • Fluency in both written and spoken English, Mandarin & Cantonese.
  • Proficient in MS Office and PC applications.
  • Good Project Management skills.
  • Ability to think strategically.
  • Excellent communication.
    • ...