Assistant lodge manager

Overview

The Assistant Lodge Manager supports the overall management and day-to-day operation of a luxury safari lodge, ensuring exceptional guest experiences and smooth operational delivery across all departments. This role acts as the operational second-in-command to the Lodge Manager and plays a key role in maintaining high hospitality standards, staff performance, and guest satisfaction.

The successful candidate will be highly guest-focused, operationally strong, and capable of leading from the front in a fast-paced luxury hospitality environment. In the absence of the Lodge Manager, the Assistant Lodge Manager will assume full responsibility for lodge operations and team leadership.

Key Responsibilities Guest Experience & Hosting Deliver exceptional guest service throughout the full guest journey, including arrivals, departures, meals, and daily interactions. Build meaningful relationships with guests and ensure a personalised luxury hospitality experience. Resol...