ASSISTANT HOTEL MANAGER – 5 STAR HOTEL – FRANSCHHOEK

ASSISTANT HOTEL MANAGER

Responsibilities

• Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
• Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
• Create an environment that fosters posit...