Assistant Duty Manager

The Duty Managers are responsible for the day-to-day operations of the front desk and the welfare of our guests. They act as liaison officers and make decisions concerning the guests' well-being.

• Oversee the daily Front Office Operations.
• Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management.
• Inspect VIP arrival rooms and show rooms.
• Coordinate group arrivals and departures.
• Attend to guest requests/feedback and ensure the guests’ positive stay experience.
• Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.
• Corresponding with guests on other matters via email.
• Be fully conversant with Fire and Emergency procedures.
• Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective de...