Assistant Director of Service Charges

Assistant Director of Service Charges

• Contract: Permanent
• Location: London
• Hours per week: Full time

We’re looking for an experienced and customer-focused assistant director of service charges to lead the delivery of accurate, transparent and compliant service charges across Peabody’s portfolio of around 91,000 properties, with an annual value of approximately £110 million.

Reporting to the Director of Homeowner Services, you will be accountable for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers. You’ll bring expert knowledge of service charge legislation best practice and cost recovery, while ensuring residents are at the heart of everything we do.

This is a key senior leadership role, offering the opportunity to shape service charge strategy across Peabody, lead significant service charge change programmes, and strengthen tr...