Archer IRM Client Support - Team Lead

Archer Production Support

Role Summary & Role Description

As an Archer IRM Client Support Officer, you will assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data imports and exports, troubleshooting system workflow issues, and assisting with training and end-user support. You will help ensure that the Archer IRM platform enables Risk Excellence across State Street's global footprint of business units and control functions.

Core/Must have skills

The Archer IRM Production Support Analyst will be responsible for providing Level 1 support for the Archer platform. This role requires a strong understanding of Archer’s out‑of‑the‑box solution offerings, along with hands‑on experience supporting configuration deployments in alignment with SDLC methodologies using Archer packaging.

Support and manage incoming requests into the “Archer IRM...